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Shipping
International:
We currently ship Worldwide and welcome all International Buyers!
We ship via USPS Air Mail. All international orders are subject to additional shipping charges. Any items UNDER 4 pounds can be shipped via First Class Air Mail which currently is the most inexpensive service in the States. Bulk packages or heavy items OVER 4 pounds must be shipped via Global Priority which starts at $30.00. We will send you an email/invoice indicating any extra shipping charges before your order is officially processed. First class packages will arrive in approximately 5-10 days (although we have seen it vary from country to country) and Global Priority packages arrive in approximately 3-6 days. Please keep in mind that each country has their own form of custom taxes. We will be marking each package with its approximate value so please take into account these extra charges when ordering. All packages will be shipped within 3 business days of the purchase date.
theURBANcollection.com is not responsible for lost or stolen packages or packages delayed by the postal service.
Domestic:
We ship USPS Priority Mail for all packages within the United States. Orders will be shipped within 3 business days of the purchase date and will take approximately 2-6 days to arrive.
Shipping Calculator:
$.01 - $19.99 = $6.25
$20.00 - $39.99 = $8.95
$40.00 - $79.99 = $9.95
$80.00 - $149.99 = $11.95
$150.00 - Up = $15.95
Methods of Payment
Visa, Mastercard, American Express, and Discover are accepted foms of payment as well as Paypal.
Our Mission
At theURBANcollection, we take business seriously. We are committed to providing you with excellent customer service and an overall, enjoyable experience. If you have any suggestions on how to improve your experience, feel free to contact us.
Buying Vintage
We carefully examine each of our products for flaws and imperfections. Often times, if a garment requires mending, we will send it to a shop for repair. If we do not have time to mend the item or think the customer may want to alter it according to her styling needs, we will sell the item "AS IS" and make note of it in the description. Vintage sizing can be confusing but in general, sizes run small. Example: A vintage size 12 can be as small as a 4/5 today so please double check measurements carefully!
Sizing and Measurements
Items are measured while laid flat. A professional assessment of the CURRENT size will be noted as well as any sizes on the tag.
In some cases, a garment may be pinned to fit our model so please read the description carefully to ensure a proper fit.
Measurement Guidelines
If you require further measurements, please feel free to email us and we will gladly send them to you!
Clothing
* Length: Top of garment to hem
* Shoulders: Shoulder seam to shoulder seam
* Bust: Armpit to Armpit
* Waist:True waistline or seam unstretched, then doubled
* Sleeves: Shoulder seam to end of sleeve
Shoes
* Length: Sole of shoe, from toe to heel
* Width: Measured at widest part of the sole of the shoe
* Height (for boots): From bottom of shoes (including heels) to top
* Heels: From bottom to sole of shoe
Return Policy
We do not accept returns for our vintage items unless the item is grossly misrepresented. Please email us if you feel this is the case. We will reimburse you the full amount (shipping included) or give you store credit. Please do not order items to try on and return! If you have any questions about the size of the garment or our model(s), feel free to contact us. We also suggest taking a similar item from your existing wardrobe to compare the fit of the vintage piece you are looking at.We take detailed photos of each garment and measure every item carefully as well as state the tag size and current size to ensure a proper fit and a happy customer!
Press Inquiries
Interested in featuring our site in a magazine, blog or editorial shoot? Please email us at info@theurbancollection.com. We have a huge inventory of vintage clothing and accessories as well as editorial photos and content for interviews and press coverage.